Privacy Policy BBetCity – Malaysian User Data Protection

BBetCity respects the privacy of every user on our platform. This Privacy Policy clearly and transparently explains how we collect, process, store, and protect your personal information when you use our website, mobile app, and all services provided under the BBetCity brand.

This document applies to all users of the BBetCity platform — including visitors browsing the website without registering, registered members, and active users utilizing our gaming, deposit, or withdrawal services. By using any part of the BBetCity platform, you acknowledge that you have read and understood this policy.

This Privacy Policy should be read together with BBetCity Terms and Conditions as both documents together form the complete user agreement framework between you and BBetCity.

BBetCity collects several categories of personal data depending on how you use the platform. Below is a breakdown of the data we collect and the purpose of collection:

2.1 Directly Collected Data

This is information you provide directly when registering an account, completing the KYC form, contacting customer support, or filling in your profile. We only request data that is strictly necessary for the function you are using.

2.2 Automatically Collected Data

When you use the BBetCity platform, our systems automatically record certain technical information such as your IP address, browser type and version, device operating system, and activity patterns on the platform. This data is used solely for security purposes and to improve the user experience.

BBetCity uses the personal data collected for the following purposes, all of which are lawful and necessary for platform operations:

• Account Management: Enabling you to register, log in, and manage your BBetCity account securely.
• Transaction Processing: Verifying, processing, and accurately recording all deposits and withdrawals securely.
• Identity Verification (KYC): Ensuring compliance with identity verification requirements to prevent fraud and money laundering.
• Platform Security: Detecting and preventing unauthorized access, fraud, and suspicious activity through continuous monitoring.
• Service Communications: Sending important notifications about your account, transactions, policy changes, and security updates.
• Platform Improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve platform design and functionality.
• Promotions and Marketing: With your consent, we may send you information about relevant BBetCity promotions and offers. You can withdraw this consent at any time.
• Legal Compliance: Meeting applicable legal obligations, including the retention of transaction records and responding to lawful requests from authorities.

BBetCity does not sell, rent, or trade your personal data to third parties. However, in certain limited situations, we may need to share some of your data with the following parties:

4.1 Trusted Service Providers

We work with third-party service providers that help us operate the platform, including payment processors, KYC service providers, and technology infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

BBetCity will disclose user data to the relevant authorities if required by law, court order, or in efforts to prevent crimes such as fraud and money laundering. In all such cases, we will ensure that disclosure is limited to only what is strictly necessary.

4.3 Business Transfers

In the event of any merger, acquisition, or asset transfer involving BBetCity, user data may be transferred to the successor entity. Users will be notified in advance of any such transfer and given the option to delete their account if they do not agree.

Your data security is a top priority at BBetCity. We continuously invest in security infrastructure to ensure your data is always protected against unauthorized access, loss, or misuse.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All communications between your device and BBetCity servers are encrypted using the latest SSL/TLS protocols.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and identification numbers, is additionally encrypted at rest.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all user accounts as an additional layer of protection.
• Continuous Security Monitoring: The BBetCity security team monitors systems 24/7 to detect and respond to any security threats.
• Regular Security Audits: Our platform undergoes regular independent security audits to ensure the latest standards are upheld.

5.2 User Responsibilities

While BBetCity takes all reasonable steps to protect your data, data security also depends on your own actions. You are responsible for keeping your account password confidential, using a strong and unique password, and reporting any suspicious activity to us promptly.

The BBetCity platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. This section explains in detail how we use these technologies.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform (e.g., most frequently visited pages) to help us improve performance. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Storing user preferences such as language and display settings to provide a more personalized experience.

6.2 Managing Cookie Settings

You can manage cookie usage through your web browser settings. Most modern browsers allow you to view, accept, or reject cookies. However, disabling certain cookies may affect the functionality of the BBetCity platform.

For more information on how to manage cookies in your browser, please refer to the documentation for the browser you are using.

BBetCity retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

7.1 Standard Retention Periods

• Active Account Data: Retained for as long as your account is active and in use. Data is periodically updated to ensure accuracy.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with legal requirements for financial records.
• KYC Records: Retained for 5 years after account closure, or longer if required by law.
• Support Communication Logs: Retained for 2 years after your last interaction for reference and service improvement purposes.
• Cookie Data: Depending on the cookie type — session cookies are deleted when the browser is closed; persistent cookies have a set expiry period.

7.2 Data Deletion Procedures

When your data is no longer needed, BBetCity will securely delete it using methods that ensure it cannot be recovered. This includes secure deletion of digital files and physical destruction of any printed records where applicable.

You have certain rights regarding your personal data that BBetCity is committed to respecting and facilitating. Below is a summary of your user rights:

The BBetCity platform is restricted to users aged 18 and above. BBetCity does not intentionally collect or store personal data of individuals under the age of 18.

If we find that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered on the BBetCity platform are advised to contact us immediately.

BBetCity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform updates. Every revision will be noted by the "Last Updated" date at the top of this document.

For material changes that may significantly affect user privacy rights, BBetCity will provide advance notice through:

• In-platform notification on BBetCity upon your next login
• Sent to your registered email address (at least 14 days before changes take effect)
• Announcements on the BBetCity website notice section

Continued use of the platform after the effective date of any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please stop using the platform and contact us to process the closure of your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how BBetCity handles your personal data, our team is available 24 hours a day, 7 days a week.

How to Contact the BBetCity Privacy Team

• Live Chat: The fastest method — available within the BBetCity platform and our mobile app
• Support Email: [email protected] (typical response time: 1–2 business days)

When contacting us about a privacy matter, please include:

• Your full name and registered email address
• Type of request (data access, erasure, rectification, etc.)
• Specific details about your concern or request

BBetCity is committed to responding to all privacy-related inquiries within a reasonable timeframe, ensuring every concern is taken seriously and addressed thoroughly.